Terms of Service

1. About these terms

These terms govern your purchase and use of the Meo Metabolic Health Cholesterol Tracker (“Meo”), sold by Meterbolic Ltd, England & Wales. By placing an order you agree to be bound by these terms. They are governed by the laws of England & Wales.

2. What you're buying

• One Digital Lipid Meter device, lancets, test strips and carry case (the “Hardware”).
• Six (6) months of access to the Meo AI software service (the “Subscription”).
• One (1) digital copy of The Thin Book of Fatby Marina Young (the “eBook”).
• One (1) free retest reading at month 6 with a personalised report.

3. Wellness, not medical advice

The Meter is a CE-marked at-home lipid meter and one of three such meters IVDR registered for Home Use in the UK & EU. The Meo AI service interprets your readings in plain language and surfaces patterns. Neither the Hardware nor the AI service is a medical device for the purpose of diagnosis, treatment, cure, or prevention of disease. You should always consult a qualified healthcare professional for medical advice.

4. Payment + delivery

Payment is taken at checkout via Stripe. Orders ship within 72 hours within the UK and EU; 2–5 business days delivery typical. Shipping is £9.99.

5. 30-day money-back guarantee

You can return the Hardware for a full refund within 30 days of receipt for any reason. Return shipping is free within the UK; we cover other regions case-by-case. Email hello@meterbolic.com to start a return. The eBook is yours to keep.

6. Subscription auto-renewal

Your 6-month Meo AI subscription auto-renews at the then-current monthly rate unless you cancel before renewal. We will email you at least 7 days before each renewal. You can cancel any time from your account settings or by emailing us, with effect from the end of your then-current billing period.

7. Acceptable use of Meo AI

You agree not to: try to extract or reverse-engineer the underlying model; share your Meo account credentials; use the service to harm yourself or others; or use it for clinical decisions on third parties.

8. Liability

We do not exclude liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded under English law. Otherwise, our liability arising from or related to the products and services is capped at the total amount you paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses.

9. Changes

We may update these terms from time to time. The current version applies to your most recent order; older orders remain governed by the version in force at the time of purchase.

10. Contact

Metabolic Health Ltd · hello@meterbolic.com